Welcome. I am Dawn Opel, J.D., Ph.D., Assistant Professor of Digital Media and User Experience in the Department of Writing, Rhetoric, and American Cultures at Michigan State University, where I teach in the Professional Writing and Experience Architecture undergraduate programs. In 2017, I served as a faculty fellow at the MSU/Sparrow Center for Innovation and Research.
I am a community-engaged, action researcher (and a former lawyer) currently researching how to improve workplace communication in clinical settings. This research includes working with clinicians to improve team-based approaches to care, particularly through information and communication technologies (ICTs) such as electronic medical records (EMRs). I focus on user experience with and human factors in healthcare ICTs. I am also studying how the Affordable Care Act and the transition from cost-based to value-based, preventive-focused care affects clinical communication, specifically, in activities related to care coordination. Finally, I study the design and use of health and medical technologies. From my perspective at the intersection of law, policy, and technology, I focus on social justice and ethical concerns as they relate to the user experience with health and medical technologies.
This site contains my CV, information about recent projects, as well as teaching materials in writing and technical communication.